# Frequently Asked Questions
Source: https://docs.upmeet.me/faqs



<AccordionGroup>
  <Accordion title="Do we charge per user?">
    We do not charge on a per-user basis. We apply a standard monthly flat fee. Should you require multiple users or administrators, please get in touch via [team@upmeet.me](mailto:team@upmeet.me).
  </Accordion>

  <Accordion title="Is there a free plan available?">
    We don't offer a free plan at this time. However, we provide a 7-day free trial when you sign up for any plan.
  </Accordion>

  <Accordion title="Are the calls made through our service secure?">
    Absolutely, your calls are 100% secure. We prioritize privacy as a fundamental human right, and it’s our top consideration before introducing any new features. We employ end-to-end encryption and rigorous daily security measures to protect your meetings.
  </Accordion>

  <Accordion title="Do you need to download any software to use our service?">
    You don't need to download anything. UpMeet operates entirely online, enabling us to deliver instant updates and ensure a superior user experience.
  </Accordion>

  <Accordion title="How to choose the right plan?">
    Your choice of plan depends on your individual needs. We encourage you to refer to our comparison table for more details, or, for personal assistance, reach out to our team at [team@upmeet.me](mailto:team@upmeet.me). We are more than happy to offer our expert recommendations to you.
  </Accordion>
</AccordionGroup>


# UpMeet AI
Source: https://docs.upmeet.me/help/ai

How AI can help you in your calls

## Overview

<Check>**Available for Advanced users and above**</Check>

UpMeet AI endeavours to streamline your meetings by assisting in various ways, including:

* Generating Templates
* Creating SOPs
* Handling Questions
* Allocating Resources
* Responding to Prompts

### Limitations

Please note that the responses and output generated by UpMeet AI do not necessarily echo the thoughts or culture of UpMeet. Although we implement stringent filters to prevent offensive and illegal content, some may still slip through.
Also, note that the AI is powered by an external provider.

**The AI might not necessarily get all the facts or responses right**, thus it is advised to double-check the answers if required.

### Utilizing AI

To make use of the AI, search for the **"AI" button** in your meeting toolbar or in your sidebar. After clicking the button, **type your query in the primary input field and then press CMD + ENTER (for Mac) or CTRL + ENTER (for Windows)**. The response will be generated in a moment.

Refer to the product example below to get an idea of how UpMeet AI handles and responds to queries.

<Frame type="glass">
  <img />
</Frame>


# Billing
Source: https://docs.upmeet.me/help/billing

How billing works with UpMeet

<Frame type="glass">
  <img />
</Frame>

## Overview

We make billing management simple and secure. We use [Stripe](https://stripe.com/) for payment processing.

## Accessing your billing portal

1. Head over to your user dashboard at [dash.upmeet.me](https://dash.upmeet.me) and sign in.
2. Press "Billing" in the top right hand corner, this will take you to our secure billing portal where it has your email and will send a confirmation email.
3. Press the link in the email you'll see a screen like the first image at the start of the page.
4. From here you can perform a range of actions.

### Cancelling your plan

Once you're in the billing portal press "Cancel Plan" and continue the flow. If you have any issues email us at [team@upmeet.me](mailto:team@upmeet.me) **before** your next billing date or another cycle will be charged.

### Switching your plan

Currently you have to email our team at [team@upmeet.me](mailto:team@upmeet.me) who will manually change your plan with your consent. We plan on changing this soon. You may also be subject to a check to see if the change is being requested by yourself in form of email or address.

### Accessing Invoices

In the billing portal you can access all finalised invoices. If there is anything wrong with the invoice please reach out.

## Have a different question?

We're all ears! Please email us at [team@upmeet.me](mailto:team@upmeet.me) with any questions you have.


# Common Errors
Source: https://docs.upmeet.me/help/common-errors

Errors that can be experienced in UpMeet

<Note>Please contact us if an error is significantly disrupting your experience. [team@upmeet.me](mailto:team@upmeet.me)</Note>

## "Device in use" / "Another app is using your camera"

**It looks like the device you are using is already using your camera with another
app.** Close the app that is causing your camera to be used then refresh UpMeet.
If that does not work, restart your device to see if that fixes the issue.

## "Unblock your camera and mic"

In your browser search bar, there is commonly a camera or mic, click on this and
press allow then refresh the page. If this does not work make sure your device's
camera and mic are enabled at the system-level.

* Chrome Desktop: [https://support.google.com/chrome/answer/2693767](https://support.google.com/chrome/answer/2693767)
* Safari macOS: [https://support.apple.com/en-gb/guide/safari/ibrwe2159f50/mac](https://support.apple.com/en-gb/guide/safari/ibrwe2159f50/mac)

## "No camera or mic detected"

This means that your device is not detecting any camera or mic. This is a
hardware issue or your device does not have one at all. In the meantime use
another device or listen to others.

## Code: ERR\_FATAL

This is when a error which has severly impacted your call has happened. When this happens it usually takes you to the left meeting screen however this is not always the case.
**One reason why this happens commonly is when the meeting is full/when there are too many people in a call at one time.**

## Code: ERR\_NONFATAL

This is when a non-fatal error has happened. **This shouldn't affect your meeting however it might mean that one or more features or settings aren't working properly.** It might be a good idea to refresh if you aren't the host of an active breakout session.

## Code: ERR\_TSED

This is when the transcription service errors. **This usually happens when captions are enabled.**

## Any other error with a red banner

**This is our error system telling you the issue,** when this happens we also get notified. Please contact us if the error is incorrect or is causing major issues with your experience.


# Using the Admin Dashboard
Source: https://docs.upmeet.me/help/dashboard

Managing and creating rooms in the dashboard

<Frame type="glass">
  <img />
</Frame>

## Overview

<Check>**Available on all plans**</Check>
The dashboard is the place to create and manage all your rooms. You can also access user resources like: service status, billing and our weekly changelog of improvements and updates.

### Creating rooms

* **Internal Name (Required):** Name of room shown in dashboard
* **HEX Code:** #000000 format
* **Logo:** A https\:// link to an colour image to be shown in your meeting
* **Topic:** Will be shown in the meetings toolbar along with the current time

<Frame type="glass">
  <img />
</Frame>

### Managing rooms

In the actions column of the "Spaces" table there are 4 actions:

* **`</>`**: This will copy embed code of the meeting room to your clipboard.
* **"ClickUp"** Integration: This will copy a link to add to your ClickUp List or Dashboard.
* **"Join"**: This button will take you to the meeting of that row.
* **"🗑️"** (red delete bin): This will permanently delete the room and cannot be recovered.


# Chrome Shared Browser
Source: https://docs.upmeet.me/help/shared-browser

Collaborate on any website inside of your meeting

<Note>**This feature is still in public beta, we're working on a new iteration with improvements.**</Note>

<Frame type="glass">
  <img />
</Frame>

## Overview

<Check>**Available on Advanced and above**</Check>

Starting a shared browser allows anyone on the meeting to start a virtual browser which they can type and click on. It is a full virtual Chrome browser unique to that meeting session and room.

### Privacy

* We never see what tabs are open or what you type.
* The browser is powered by a third-party platform that is secure.


# ClickUp Integration
Source: https://docs.upmeet.me/integrations

Launch meetings within ClickUp in seconds

## Overview

The ClickUp integration allows you to add your UpMeet calls directly to your ClickUp workspace lists, dashboards, and whiteboards. This integration aims to make your team more productive by having video calls in lists and dashboards, eliminating the need to dig for meeting links. You can join meetings from an Embed view in ClickUp.

## Demo + Setup

<Frame>
  <iframe title="ClickUp Release 3.07 — UpMeet integration" />
</Frame>

## How to Setup the Integration

<Tip>Check the <a href="https://help.clickup.com/hc/en-us/articles/20418380942999-UpMeet-integration">ClickUp Help Docs about the UpMeet integration</a> to check you have everything needed to setup.</Tip>

Setting up the UpMeet and ClickUp integration involves a few easy steps. Here's a step-by-step guide:

<Steps>
  <Step title="Sign up for UpMeet">
    If you haven't already, sign up for an UpMeet account. You can do this by visiting the UpMeet website and following the sign-up process.
  </Step>

  <Step title="Get your unique meeting space link">
    Once you've signed up for UpMeet, you can create unique spaces to meet in. In your dashboard click the ClickUp button for the space you want to add to ClickUp. This link will be used to add your UpMeet calls to your ClickUp workspace.
  </Step>

  <Step title="Open ClickUp">
    Navigate to your ClickUp workspace. If you don't have a ClickUp account, you'll need to create one.
  </Step>

  <Step title="Add the UpMeet link to an Embed view in ClickUp">
    In your ClickUp workspace, you can add the UpMeet link to an Embed view. This will allow you to join UpMeet calls directly from ClickUp.
  </Step>
</Steps>

Once the integration is set up, you can start adding UpMeet calls to your ClickUp workspace lists, dashboards, and whiteboards. This will make it easier for you and your team to join meetings and stay productive.

<img />


# Privacy Policy
Source: https://docs.upmeet.me/legal/privacy

We build privacy into our products from the ground up

<Check>Last Updated on the 16th December 2022</Check>

<br />

## Overview

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

<br />

## Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

<br />

## Definitions

For the purposes of this Privacy Policy:

* **Account** means a unique account created for You to access our Service or parts of our Service.

* **Company** (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to UpMeet.

* **Cookies** are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.

* **Country** refers to:  United Kingdom

* **Device** means any device that can access the Service such as a computer, a cellphone or a digital tablet.

* **Personal Data** is any information that relates to an identified or identifiable individual.

* **Service** refers to the Website.

* **Service Provider** means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.

* **Usage Data** refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

* **Website** refers to UpMeet, accessible from [https://upmeet.me](https://upmeet.me)

* **You** means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

<br />

## Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

* Email address

* First name and last name

* Address, State, Province, ZIP/Postal code, City

* Usage Data

<br />

## Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

<br />

## Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

* **Cookies or Browser Cookies.** A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
* **Web Beacons.** Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

We use both Session and Persistent Cookies for the purposes set out below:

* **Necessary / Essential Cookies**

  Type: Session Cookies

  Administered by: UpMeet

  Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
* **Cookies Policy / Notice Acceptance Cookies**

  Type: Persistent Cookies

  Administered by: UpMeet

  Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
* **Functionality Cookies**

  Type: Persistent Cookies

  Administered by: UpMeet

  Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

<br />

## Use of Your Personal Data

The Company may use Personal Data for the following purposes:

* **To provide and maintain our Service**, including to monitor the usage of our Service.

* **To manage Your Account:** to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.

* **For the performance of a contract:** the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.

* **To contact You:** To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.

* **To provide You** with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.

* **To manage Your requests:** To attend and manage Your requests to Us.

* **For business transfers:** We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.

* **For other purposes**: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

* **With Service Providers:** We may share Your personal information with Service Providers to monitor and analyze the use of our Service,  to contact You.
* **For business transfers:** We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
* **With Affiliates:** We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
* **With business partners:** We may share Your information with Our business partners to offer You certain products, services or promotions.
* **With other users:** when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
* **With Your consent**: We may disclose Your personal information for any other purpose with Your consent.

<br />

## Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

<br />

## Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

<br />

## Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

Our Service may give You the ability to delete certain information about You from within the Service.

You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

<br />

## Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

<br />

## Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

<br />

## Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

* Comply with a legal obligation
* Protect and defend the rights or property of the Company
* Prevent or investigate possible wrongdoing in connection with the Service
* Protect the personal safety of Users of the Service or the public
* Protect against legal liability

<br />

## Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

<br />

## Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

<br />

## Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

## Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

<br />

## Contact Us

If you have any questions about this Privacy Policy, You can contact us:

* By email: [reece@upmeet.me](mailto:reece@upmeet.me)


# Recordings on UpMeet
Source: https://docs.upmeet.me/legal/recording-inprogress

Your privacy whilst being recorded

## What are recordings?

Recordings on UpMeet records the call with people with active camera's and microphone's.
These calls usually download directly to the persons computer so it does not go through servers.
However some members opt-in to the cloud recordings add-on which record on secure servers to ensure high quality and not to rely on their own machine. All cloud recordings are shown to everyone after the recording ends.

**There will always be a recording indicator in the Call Interface. This cannot be prevented or tampered with.**

## If you don't want to be recorded

We totally understand that, you can follow some of the tips below to stop being recorded.

### Tip One

Turn off your camera *(and mic if you don't want your voice recorded)*.
This makes sure you are not in the recording as your video is off we do not include blank tiles.

### Leave the meeting

If you are on the UpMeet website and not a integration you can press "Leave" in the bottom right corner.
This will remove you from the call *(you can always rejoin)*

### Report the call

In a unlikely event that the feature is abused you should report it to us apart of our terms of service and privacy policy.
**Please email [team@upmeet.me](mailto:team@upmeet.me) to report a room with the meeting link.**


# Terms of Service
Source: https://docs.upmeet.me/legal/terms

We want to create a safe and fun environment for everyone

<Check>Last Updated on Monday 28th August 2023</Check>

## 1. OUR SERVICES

The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

UpMeet is a meeting platform that offers seamless collaboration tools, full custom branding, and a simplistic design to make calls easy. We also allow seamless integration into popular apps like ClickUp to get to our goal of being the most seamless meeting platform.

You can contact us by email at [team@upmeet.me](mailto:team@upmeet.me).

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ('you'), and UpMeet, concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

We will provide you with prior notice of any scheduled changes to the Services you are using. The modified Legal Terms will become effective upon posting or notifying you by [reece@hey.upmeet.me](mailto:reece@hey.upmeet.me), as stated in the email message. By continuing to use the Services after the effective date of any changes, you agree to be bound by the modified terms.

The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Services.

## 2. INTELLECTUAL PROPERTY RIGHTS

### Our intellectual property

We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the 'Content'), as well as the trademarks, service marks, and logos contained therein (the 'Marks').

Our Content and Marks are protected by copyright and trademark laws (and various other intellectual property rights and unfair competition laws) and treaties in the United States and around the world.

### Your use of our Services

Subject to your compliance with these Legal Terms, including the 'PROHIBITED ACTIVITIES' section below, we grant you a non-exclusive, non-transferable, revocable licence to:

* Access the Services; and
* Download or print a copy of any portion of the Content to which you have properly gained access.

solely for your personal, non-commercial use or internal business purpose.

Except as set out in this section or elsewhere in our Legal Terms, no part of the Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

### Your submissions and contributions

Please review this section and the 'PROHIBITED ACTIVITIES' section carefully prior to using our Services to understand the (a) rights you give us and (b) obligations you have when you post or upload any content through the Services.

**Submissions:** By directly sending us any question, comment, suggestion, idea, feedback, or other information about the Services ('Submissions'), you agree to assign to us all intellectual property rights in such Submission. You agree that we shall own this Submission and be entitled to its unrestricted use and dissemination for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you.

**Contributions:** The Services may invite you to chat, contribute to, or participate in blogs, message boards, online forums, and other functionality during which you may create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials to us or through the Services, including but not limited to text, writings, video, audio, photographs, graphics, comments, suggestions, or personal information or other material ('Contributions'). Any Submission that is publicly posted shall also be treated as a Contribution.

You understand that Contributions may be viewable by other users of the Services and through third-party websites. As such, any Contributions you transmit may be treated as non-confidential and non-proprietary. When you create or make available any Contributions, you thereby represent and warrant that:

* The creation, distribution, transmission, public display, or performance, and the accessing, downloading, or copying of your Contributions do not and will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark, trade secret, or moral rights of any third party.

* You are the creator and owner of or have the necessary licences, rights, consents, releases, and permissions to use and to authorise us, the Services, and other users of the Services to use your Contributions in any manner contemplated by the Services and these Legal Terms.

* You have the written consent, release, and/or permission of each and every identifiable individual person in your Contributions to use the name or likeness of each and every such identifiable individual person to enable inclusion and use of your Contributions in any manner contemplated by the Services and these Legal Terms.

* Your Contributions are not false, inaccurate, or misleading.

* Your Contributions are not unsolicited or unauthorised advertising, promotional materials, pyramid schemes, chain letters, spam, mass mailings, or other forms of solicitation.

* Your Contributions are not obscene, lewd, lascivious, filthy, violent, harassing, libellous, slanderous, or otherwise objectionable (as determined by us).

* Your Contributions do not ridicule, mock, disparage, intimidate, or abuse anyone.

* Your Contributions are not used to harass or threaten (in the legal sense of those terms) any other person and to promote violence against a specific person or class of people.

* Your Contributions do not violate any applicable law, regulation, or rule.

* Your Contributions do not violate the privacy or publicity rights of any third party.

* Your Contributions do not violate any applicable law concerning child pornography, or otherwise intended to protect the health or well-being of minors.

* Your Contributions do not include any offensive comments that are connected to race, national origin, gender, sexual preference, or physical handicap.

* Your Contributions do not otherwise violate, or link to material that violates, any provision of these Legal Terms, or any applicable law or regulation.

Any use of the Services in violation of the foregoing violates these Legal Terms and may result in, among other things, termination or suspension of your rights to use the Services.

**We may remove or edit your Content:** Although we have no obligation to monitor any Contributions, we shall have the right to remove or edit any Contributions at any time without notice if in our reasonable opinion we consider such Contributions harmful or in breach of these Legal Terms. If we remove or edit any such Contributions, we may also suspend or disable your account and report you to the authorities.

### Copyright infringement

We respect the intellectual property rights of others. If you believe that any material available on or through the Services infringes upon any copyright you own or control, please immediately refer to the 'COPYRIGHT INFRINGEMENTS' section below.

## 3. USER REPRESENTATIONS

By using the Services, you represent and warrant that:

1. All registration information you submit will be true, accurate, current, and complete;

2. You will maintain the accuracy of such information and promptly update such registration information as necessary;

3. You have the legal capacity and you agree to comply with these Legal Terms;

4. You are not a minor in the jurisdiction in which you reside;

5. You will not access the Services through automated or non-human means, whether through a bot, script or otherwise;

6. You will not use the Services for any illegal or unauthorised purpose; and

7. Your use of the Services will not violate any applicable law or regulation.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof).

## 4. USER REGISTRATION

You may be required to register to use the Services. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

## 5. PURCHASES AND PAYMENT

We accept the following forms of payment:

* Visa
* Mastercard
* American Express
* Discover

You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Services. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. Sales tax will be added to the price of purchases as deemed required by us. We may change prices at any time. All payments shall be in GBP - £.

You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees, and you authorise us to charge your chosen payment provider for any such amounts upon placing your order. If your order is subject to recurring charges, then you consent to our charging your payment method on a recurring basis without requiring your prior approval for each recurring charge, until such time as you cancel the applicable order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.

We reserve the right to refuse any order placed through the Services. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers, or distributors.

## 6. FREE TRIAL

We offer a 14-day free trial to new users who register with the Services. The account will be charged according to the user's chosen subscription at the end of the free trial.

## 7. CANCELLATION

All purchases are non-refundable. You can cancel your subscription at any time by logging into your account. Your cancellation will take effect at the end of the current paid term.

If you are unsatisfied with our Services, please email us at [team@upmeet.me](mailto:team@upmeet.me).

## 8. PROHIBITED ACTIVITIES

You may not access or use the Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial endeavours except those that are specifically endorsed or approved by us.

As a user of the Services, you agree not to:

* Systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.

* Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.

* Circumvent, disable, or otherwise interfere with security-related features of the Services, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Services and/or the Content contained therein.

* Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services.

* Use any information obtained from the Services in order to harass, abuse, or harm another person.

* Make improper use of our support services or submit false reports of abuse or misconduct.

* Use the Services in a manner inconsistent with any applicable laws or regulations.

* Engage in unauthorised framing of or linking to the Services.

* Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the Services or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Services.

* Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.

* Delete the copyright or other proprietary rights notice from any Content.

* Attempt to impersonate another user or person or use the username of another user.

* Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats ('gifs'), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as 'spyware' or 'passive collection mechanisms' or 'pcms').

* Interfere with, disrupt, or create an undue burden on the Services or the networks or services connected to the Services.

* Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Services to you.

* Attempt to bypass any measures of the Services designed to prevent or restrict access to the Services, or any portion of the Services.

* Copy or adapt the Services' software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.

* Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Services.

* Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Services, or use or launch any unauthorised script or other software.

* Use a buying agent or purchasing agent to make purchases on the Services.

* Make any unauthorised use of the Services, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretences.

* Use the Services as part of any effort to compete with us or otherwise use the Services and/or the Content for any revenue-generating endeavour or commercial enterprise.

* Use the Services to advertise or offer to sell goods and services.

* Sell or otherwise transfer your profile.

* Illegal Activities using UpMeet

* Hacking any production or development codebase

* Using UpMeet to deceive other people

* Using hateful language using the UpMeet platform

Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms and your right to use our Services will terminate immediately.

## 9. USER GENERATED CONTRIBUTIONS

When you post your Contributions to any part of the Services, you automatically grant, and you represent and warrant that you have the right to grant, to us an unrestricted, unlimited, irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully-paid, worldwide right, and licence to host, use, copy, reproduce, disclose, sell, resell, publish, broadcast, retitle, archive, store, cache, publicly perform, publicly display, reformat, translate, transmit, excerpt (in whole or in part), and distribute such Contributions (including, without limitation, your image and voice) for any purpose, commercial, advertising, or otherwise, and to prepare derivative works of, or incorporate into other works, such Contributions, and grant and authorise sublicences of the foregoing. The use and distribution may occur in any media formats and through any media channels.

This licence will apply to any form, media, or technology now known or hereafter developed, and includes our use of your name, company name, and franchise name, as applicable, and any of the trademarks, service marks, trade names, logos, and personal and commercial images you provide. You waive all moral rights in your Contributions, and you warrant that moral rights have not otherwise been asserted in your Contributions.

We do not assert any ownership over your Contributions. You retain full ownership of all of your Contributions and any intellectual property rights or other proprietary rights associated with your Contributions. We are not liable for any statements or representations in your Contributions provided by you in any area on the Services. You are solely responsible for your Contributions to the Services and you expressly agree to exonerate us from any and all responsibility and to refrain from any legal action against us regarding your Contributions.

We have the right, in our sole and absolute discretion, (1) to edit, redact, or otherwise change any Contributions; (2) to re-categorise any Contributions to place them in more appropriate locations on the Services; and (3) to pre-screen or delete any Contributions at any time and for any reason, without notice. We have no obligation to monitor your Contributions.


# Security & Privacy
Source: https://docs.upmeet.me/security

We always put security and privacy first

## Data Protection

Protecting your data and privacy is extremely important to us. We use industry-standard encryption and access controls to keep your data safe. Our policies and systems are designed to safeguard your personal information.

## Meeting Privacy

We use Daily.co to power secure video meetings. Meetings are end-to-end encrypted for privacy. Our employees do not have access to meeting content.

## Collaboration Tools

UpMeet can never see what you do in your collabs in your calls (such as shared browsers). We only collect usage information that is fully untied from every account.

## Billing Information

We use Stripe to handle payment processing and storage of billing data. Stripe employs stringent security measures to protect information. Internal access to billing tools is restricted.

## Privacy Policy

For full details on how we handle your data, please see our Privacy Policy here: [https://docs.upmeet.me/legal/privacy](https://docs.upmeet.me/legal/privacy)

## Contact Us

If you have any questions about privacy or security, email our team at [team@upmeet.me](mailto:team@upmeet.me). We're happy to provide more details and address concerns.

## Our Commitment

We take privacy and security very seriously. We will continue using industry best practices to keep your data safe and private. Please reach out if you have any other questions!


# Welcome to UpMeet's Docs 👋
Source: https://docs.upmeet.me/welcome

Everything to know about using us

## About

**UpMeet is a meeting platform that offers seamless collaboration tools, full custom branding, and a simplistic design to make calls easy.**
We also allow seamless integration into popular apps like ClickUp so you can have meetings in the place you work best.

## Featured Guides

<CardGroup>
  <Card title="Using the Dashboard" href="help/dashboard" icon="table-columns">
    Create and manage rooms from the admin dashboard
  </Card>

  <Card title="Integrations" href="integrations" icon="puzzle-piece">
    Add UpMeet to popular productivity apps and your websites
  </Card>

  <Card title="Using AI in UpMeet" href="help/ai" icon="sparkles">
    Learn how to use the AI feature during your meetings
  </Card>

  <Card title="Diagnose an Error" href="help/common-errors" icon="triangle-exclamation">
    Effortlessly fix errors with our troubleshooting steps
  </Card>
</CardGroup>